At Cheap Golf Shop, we want every golf enthusiast to be completely satisfied with their purchase, whether it’s premium Bridgestone golf balls, Callaway drivers, or stylish golf apparel. If you’re not happy with your order, our straightforward returns process will get you back on the fairway in no time.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and with all tags attached
  • Golf equipment (clubs, balls, etc.) must show no signs of use
  • Apparel and accessories must be unworn with original hygiene liners intact
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:
  • Golf gloves (due to personal fitting and hygiene considerations)
  • Golf socks (for hygiene reasons)
  • Any personalized or custom-ordered items
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your golf gear:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and details about the item you’d like to return or exchange.
  2. Wait for approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship your return to our Manchester facility at:
    Cheap Golf Shop Returns
    52 Oleary Dr
    Manchester, US 06040

    Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

  5. Wait for processing – Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund/exchange.

Refund Processing

After we receive and approve your return:

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be required for the refund to appear on your statement
  • Exchanges: If you requested an exchange, we’ll ship your new item as soon as we process your return

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Cheap Golf Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size/Color if applicable]
Reason for return: [Please specify: Wrong size, Defective, Not as described, etc.]
Preferred resolution: [Refund / Exchange for [Product Name]]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective golf product (like a cracked driver head or torn golf shirt):

  • Contact us within 48 hours of delivery
  • Include photos of the damage in your email
  • We’ll arrange for a free return shipping label and expedite your replacement

International Returns

For our global customers (excluding some Asian/remote areas):

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Golf Season Tip: During peak golf season (April-October), return processing may take 1-2 additional business days due to high order volume. We appreciate your patience as we work to get your refund or replacement processed quickly.

If you have any questions about our returns policy, don’t hesitate to contact our Manchester-based team at [email protected]. We’re here to help you get the perfect golf equipment for your game!